Subway customers are fuming at a recent change to how you order sandwiches.
Touchscreen pads are now in place in the sandwich shop for customers, but Reddit users are less than impressed with their implementation.
They say the original system of queuing for a sandwich was “quick and convenient” even when Subway was busy, but the new screens, some allege, “slow everything down”.
A post to r/CasualUK read: “I liked how quick and convenient subway can be, even when it’s busy. Talking through the extras you wanted on your sandwich was part of the experience too.
“Now, like everywhere else we’ve got these absolute bacteria breeding grounds of touch screen order points that take up space, slow everything down, and people struggle to navigate.
“Previously I could enter a Subway, order and be eating my food within 5 minutes. Today I’ve used the stupid order point and I am still sat here ten minutes later, and it’s not even particularly busy. Anyone else hate the rise of these things, or am I just getting crotchety?”
Some agreed with the assessment of the new touchscreens, with one writing: “I always quite liked Subway despite it seeming so unpopular but the last time I went there, it seemed to have gone massively downhill. So expensive now too.”
But others were more positive and claimed the touchscreens would “improve things” in the store and possibly make the ordering process quicker. One wrote: “I would expect this to improve things. The slowest part is always the making, but it’s not helped by the person in front of you being ‘I’ll have a………… BLT please… Length? Oh, hmmm, um… 6 inch please…. Oh no, you know what, let’s make it a footlong…. Hmm, sorry?…'”
Another user replied: “Yeah, double-edged sword really. Can’t help but feel like it’d be a little slower for people who go in knowing exactly what they want, but it will also get those indecisive kinds of people out of my way so it could go both ways.”
Another Reddit user said the screens would improve “accessibility”. They wrote: “It’s great for accessibility though. As someone who stammers, I’ve always held a deep hatred for Subway, because I need to order each ingredient I want separately, or make do with not getting what I want. The mobile ordering and touchscreen options have made the Subway experience much more pleasant, and I’m grateful for it.”
A Subway spokesperson said: “Early guest feedback on the kiosks has been extremely positive and franchisees across the market are eager to bring the new digital enhancements to their restaurant.”
